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ONLINE PRIVACY POLICY

  • If the subscriber of any plan surrenders the connection, then

The request for refund will be considered in case of Airnat internet services inability to restore the connectivity due to reasons such as site out of service, due to permission issues or other situations with similar effect.

  • NO REFUND IS APPLICABLE IN ANY OTHER CASES.
  • If refund is applicable then,
  • Plan charges corresponding to the number of days/months of use/data transfer shall be  payable/deducted    from the upfront amount received to determine refund, if any. Full month shall be counted in case the usage is for part of the month.
  • Customer needs to surrender CBPL  CPE in working condition. In case of non-receipt of CPE/CPE in non-working condition the penalty will be applicable .
  • Service tax shall be accounted for against the charges.

Other Refund Policy

  • Refund, If applicable will be processed within 30 working days from the date of email via same source.
  • However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Recharge has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on
  • (email ID mentioned) or posting us a message. In such a scenario you will be entitled to a full refund. We request you to include in the email the following details - Recharge value, Transaction date and Order Number (    ) shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 7 working days from the date of the receipt of your email

Refund, if applicable will be processed within 30 working days from the date of cancellation.